Terms and Conditions

Terms and Conditions of Sale


Detailed Description of Good and / or Services

Treehouse is a business in the ecommerce industry that markets children’s decor.


Delivery policy

Subject to availability and receipt of payment, orders will be processed within 4-6 weeks and delivery confirmed by way of booking number/email.


Return and Refunds Policy

The provision of goods and services by Treehouse is subject to availability. In cases of unavailability, Treehouse will refund the client in full within 30 days. Cancellation of orders by the client will attract a CANCELLATION FEE of 50%. Items must be returned within 7 days of receipt. Returned items will be subject to a return transport fee.

All items must be returned in the original containers.


Customer Privacy Policy

Treehouse shall take all reasonable steps to protect the personal information of users. For the purpose of this clause,"personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


Payment Options Accepted

Payment may be made via Visa, Master Card credit cards or by bank transfer into the Treehouse bank account, the details of which will be provided on request. An extra 2% to be added to cash deposits.


Credit Card Acquiring and Security

Credit card transactions will be acquired for Treehouse by VCS who are the approved payment gateway for Standard of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to to view their security certificate and security policy.


Customer Details Separate from Card Details

Customer details will be stored by Treehouse separately from card details which are entered by the client on

ShopDirect’s secure site. For more detail on ShopDirect refer to .


Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).



Treehouse takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods. Any damages upon delivery to bereported within 24hrs. Thereafter Treehouse no longer takes responsibility. Treehouse takes responsibility for all manufacturing faults and has a 6 months manufacturing warranty, calculated from date of delivery of furniture, mattresses and accessories. Treehouse does not take responsibility for wear and tear and damage to furniture caused by misuse and or not adhering to assembly instructions. For precautionary reasons Treehouse does not take responsibility for the disposal of packaging.


Country of Domicile

This website is governed by the laws of South Africa and Treehouse chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 Argo Road, Wetton, Cape Town,7130.



Treehouse may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company Information

This website is run by A Stephens: sole trader based in South Africa trading as Treehouse children’s decor.


Export Restriction

The offering on this website is available to South African and Southern African countries clients only. All other countries on enquiry.


Treehouse contact details

Telephonic Support: 021 8526210/0848413666 | Email Support: